There is a search box provided on the right that allows the user to enter a search. The ticket table is automatically filtered based on the input, which is matched to the text in any of the columns. For additional information about the ticket, the user can click on a specific ticket number. The view of the table can be changed using the options across the top:
  • My tickets – Filters the table to only display the tickets submitted the active user
  • Show closed – Includes all closed tickets in the table, the table defaults to only show open tickets
  • Expand – Shows additional details about the ticket

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Ticket Details

To view the details of a ticket, click the ticket number and you will be taken to the ticket details page. On the ticket details page, a user can see the Ticket Stage, the details of the submission, and communicate back and forth with the LevelBlue team.

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Ticket Stage

There are six stages for Automated Change Tickets: Initialized, Planned, Automation, Change in Progress, Completed and Cancelled.
  • Initialized: This is the first stage after submission. This means the ticket has been successfully submitted and is awaiting to be picked up by someone on the LevelBlue team.
  • Planned: This stage is used for Scheduled changes. The ticket remains in the Planned stage until the scheduled implementation time.
  • Automation: A ticket is in the Automation stages while the automation process is underway.
  • Change in Progress: If the Automation fails, the ticket moves to Change in Progress while it waits for manual implementation from the Operations team.
  • Completed: This stage is the last stage. It means the automation is complete, or the ticket has been closed by the Operations team.
  • Cancelled: This means the ticket has been cancelled by either the customer or the LevelBlue team. Details for the cancellation can be found in the Communication section of the ticket.