The APM web interface enables interaction with firewalls from multiple vendors in a consistent and intuitive manner. The result is a reduction in the time required to complete common operations, often down to just a few minutes. Each firewall change request is handled as a Change Request ticket. Users have the ability to select either manual or automated change execution. For automated requests, if the automation engine cannot complete the requested operation, the ticket is retried several times and only then queued for manual handling by an Managed Security Services (MSS) operations expert.

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Features of this platform include:

  • Secure Co-Management - Ensures end users are authenticated and provided restricted access only to firewalls they are authorized to view or modify
  • Firewall policy viewing capabilities - A web interface that provides multiple ways to sort and view firewalls along with their associated policies, objects and other attributes
  • Firewall policy change capabilities - Simple and powerful ways to modify policies - for example specifying a common policy change across multiple firewall models via a single request
  • Reduced Training requirements - Users do not require training on specific vendor firewall technologies and commands. The APM platform normalizes the operating experience across vendors, resulting in a simplified user experience
  • Automated Change Control Workflows - APM is tightly integrated with an automated workflow engine based on ServiceNow. This ensures requests are routed through the appropriate review and approval process prior to execution