On the left side, the user can see the details of the device including the Device Type, Service, Model, Serial number, and Site name. Next to the device details, there are additional health metrics about the device, including: Operating System, Uptime, High availability, Availability, Firewall Traffic, IPv4, Active Sessions, CPU, and Recent Problems.

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Setting an Alias

Users can set an Alias for their assets to make it easier to reference them later. To set an Alias for an Asset:
1

In the Firewall Details box, click on the pencil icon next to Alias

2

A pop up will appear. Enter the desired Alias in the Hostname Alias box

3

Click submit

4

The Alias will now be displayed next to the Asset Name

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Tickets

In the Tickets table, all of the change tickets that have been opened for the selected asset are listed in a table format. There is a search box provided on the right that allows the user to enter a search. The ticket table is automatically filtered based on the input, which is matched to the text in any of the columns. For additional information about the ticket, the user can click on a specific ticket number. The view of the table can be changed using the options across the top:
  • My tickets – Filters the table to only display the tickets submitted the active user
  • Show closed – Includes all closed tickets in the table, the table defaults to only show open tickets
  • Expand – Shows additional details about the ticket